Technical support mainly includes two stages: pre-sales and after-sales, including core content such as hardware maintenance, software support, and network services. Technical support is achieved through various methods such as remote assistance and on-site service:

1. Pre sales technical support:
Testing and sampling of laser products, performance testing, free design of product color, appearance, etc.

2. After sales technical support:
Including fault diagnosis, system maintenance, after-sales repair, etc., to ensure the normal operation of the machine.



 

Service Form

1. Remote service:
Quickly respond to issues through phone, email, online chat, and remote control tools (free of charge).
 

2. On site service:
Technical personnel come to the site to handle complex hardware or operational issues (buyers need to pay for on-site fees).


All Razortek laser equipment products enjoy lifetime free technical support.